Returns & Exchange

Returns / Exchange Policy

At Diamanté, we strive to ensure your satisfaction with every purchase. Our Returns/Exchange Policy is designed to facilitate a smooth and fair process. Please take a moment to familiarize yourself with the details below:

Eligibility for Exchange:

•   We provide customers with the opportunity to exchange a product if it is in fully resalable condition.

•   Exchanges must be initiated within 14 days of the original purchase.

•   Items must be returned in their original, undamaged packaging.

•   Please note: We allow exchanges for product-to-product only. We do not offer refunds on

  exchanged items.

•   Customers are responsible for the courier charges for both returning the item to Diamanté and

  receiving the exchanged product. Refund Policy:

•   Refunds will only be issued for damaged or faulty goods.

•   In instances where items are incorrect, damaged, or faulty, a refund of the delivery charge will be

  provided.

•   Refunds will not be processed for products deemed unwanted by the customer.

  Return Criteria:

•   Items eligible for return must be unworn, unwashed, unaltered, and still have their original clothing tags intact.

•   Sale items are non-returnable and non-refundable.

•   Orders made with promotions or discounts are returnable, but exchanges will be limited to size or

  color changes for the same product.

  Policy Flexibility:

 Please be aware that the above policies may be subject to change by the management of Diamanté at

any time without prior notice.

We appreciate your understanding and cooperation. For any further assistance or to initiate a return/exchange, kindly contact our customer service team.

Thank you for choosing Diamanté!